How much is shipping?
To make things very simple we have a flat rate of $7.99 for shipping on all of our products. Wether you purchase one item or ten, the shipping rate will stay the same. We only offer standard shipping because the Covid situation took its toll on all shipping companies, making even expedited shipping take longer than expected so we decided to stick with standard shipping to save you money.
Do you offer returns/refunds ?
We genuinely want you to be completely satisfied with your purchase. We offer you 14 days after you receive your item to return it if you don’t like it. You are responsible for shipping the item back to us with a tracking number after we provide you with the RMA.
The only exception for returns:
1- Clothing Items
Since we print each order on demand, that means we have to customize the color, size, and dinosaur design for every order and since we don’t carry any stock on hand, we can’t take any returns/exchanges on any clothing items. This is why we put the sizing charts in each clothing item description so that our customers can choose the right size, and if they are unsure we highly suggest ordering 1 size up just to be safe because all apparel sales are final without any refunds/exchanges.
2- Downloadable Products
All downloadable products, like printable posters or ebooks or coloring books are non refundable/exchangeable.
Please refer to our return policy section for more details.
How long will my order take to arrive?
We do our best to get your orders to you as fast as possible.
We are a small operation, and to minimize our costs all of our orders are created on demand. Please allow up to 5 working days till you receive a shipping tracking number. After the item ships out to you, it can take anywhere between 3-14 business days to reach you.
Should I purchase a Canvas Wrap or a Poster?
That’s the million dollar question! 😀
In all seriousness no matter what artwork you choose you will be happy with the choice that you made because we really are very proud of the quality we ship out to you.
Both our Canvas Wraps and Posters are made from the same premium poly-cotton artist-grade canvas.
The only difference is that it takes more effort and resources to stretch the canvas and wrap it around our solid 1.25 inch frame giving it an instant gallery look and which you can hang it immediately on any wall.
So if we have to personally choose between the two options we would definitely go with the Canvas Wrap because you pay once but it will stay on your wall for years.
Do you print and ship from China?
No all of our items are printed here in USA with the highest quality material and quality control. But we urge you to inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make the necessary arrangements.
How is Covid-19 affecting your business?
Due to the current, extenuating circumstances, we are taking extra steps to minimize risk. We are regularly cleaning hands and our workspace. We will continue to send out your orders as quickly as possible, whilst ensuring safety is paramount. We appreciate your support for our small business at this difficult time. Stay safe, stay well.
Do you ship outside USA?
Currently we only ship within USA. In the future we are planning to expand to other countries.
Can you do custom sizes or personalized designs?
Yes we can. Simply send us your inquiries at help@Jurassic.Studio and we will send you a free quote.